- Check if Content Services has finished loading. Look for a Server startup message in the log file
- Check if the connection works if you use the IP address instead of the host name
- Check if you can browse folders using https://<alfresco_ip>/alfresco/aos in a web browser
- Add your server IP to the Trusted sites list in Windows Internet Explorer
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Make sure the WebClient service is running. To do so, follow the steps:
- Start services.msc.
- Start the WebClient service.
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If you’re not using SSL, check your connection configuration for Windows and Microsoft Office.
Note: Refer to Microsoft for details on setting the Basic Authentication Level key in the Registry Editor. - If you can connect to the server but can’t authenticate your login details, check if you can use the same user name and password to log in to Alfresco Share.