Troubleshooting - Alfresco Content Services - 23.4 - 23.4 - Ready - Alfresco - external

Alfresco Content Services

Platform
Alfresco
Product
Alfresco Content Services
Release
23.4
License

The following section includes troubleshooting information.

Search Enterprise Reindexing

You can trigger the reindexing of existing content in Search Enterprise using a dedicated playbook:

pipenv run ansible-playbook playbooks/search-enterprise-reindex.yml -i <inventory_file>.yml

Incorrect Nexus credentials

The following error during installation indicates Nexus login issues:

*fatal: [transformers_1]: FAILED! =>
{
"msg": "An unhandled exception occurred while templating '
.....
Error was a <class 'ansible.errors.AnsibleError'>, original message: An unhandled exception occurred while running the lookup plugin 'url'.
Error was a <class 'ansible.errors.AnsibleError'>, original message: Received HTTP error for
https://artifacts.alfresco.com/nexus/repository/enterprise-releases/org/alfresco/alfresco-content-services-distribution/7.0.0/alfresco-content-services-distribution-7.1.0.zip.sha1
 : HTTP Error 401: basic auth failed"
}*

To fix this, check that you’ve specified the correct Nexus credentials (i.e. NEXUS_USERNAME an NEXUS_PASSWORD).

Cannot access any web applications

If running on AWS make sure the security group associated with the EC2 instance has port 80 open in an Inbound rule. If running on a bare metal host make sure that the host is not blocked by a firewall.