When a defect is reported to Hyland Software and it is determined that a software change is required, the defect will be prioritized and reviewed for future software releases. In rare cases, if an issue is deemed significant in nature, the change may be made in the current release as well. This is done on a case-by-case basis based on information gathered during analysis of the issue. For more information on the current release status of a software change, contact your first line of support.
Hyland Software will no longer repair ANY issues in AnyDoc versions prior to 20.2 versions.
Hyland Software will provide technical support for all customers under maintenance.
However it is strongly recommended that the customer migrates to the latest 23.1 version of the software as Recostar reached End of Life and Hyland will discontinue supporting Recostar issues.