The Send Batch Support Issue option provides a tool to facilitate reporting problems to AnyDoc's Technical Support department. You are prompted for the e-mail information and the appropriate files (batch, profile, trace files, OCR for AnyDoc form family) are e-mailed. When sending a batch support issue, the selected batch is included in the support files that are sent.
Each time a support issue is generated, all support files are saved in a unique folder within the destination directory's Support folder. Each unique folder is named in the YYYYMMDD_HHMMSS format.