Engine License Errors - CAPTUREit - Foundation 23.1 - Foundation 23.1 - AnyDoc - external

CAPTUREit

Platform
AnyDoc
Product
CAPTUREit
Release
Foundation 23.1
License

Problem

The following error is displayed: “ScanSoft Recap failure. Initialization failed. (Error code = 8004C413).”

Description

The license for the Nuance ScanSoft OCR engine component has failed to activate. This can happen during installation of CAPTUREit if the installation fails for some reason.

Solution

Contact your first line of support if you receive this error. Technical Support may direct you to manually activate the Nuance ScanSoft license using the third-party Nuance Licensing Tool.

  1. Go to Start | All Programs | Nuance | Licensing | Nuance Licensing Tool to access the tool.
  2. Select File | Import and browse to folder where the engine was installed. By default, this location is C:\Program Files (x86)\Hyland\CAPTUREit\ScanSoft.
  3. Locate the *.lcxz file in the folder and click Open to load the license package.
  4. Select File | Exit to close the Nuance Licensing Tool.