Problems occurring in the OCR processing makes the extracted data unusable. If you use a standard validation (No Rejects), you will obtain low average extraction levels with many invalid fields. To resolve OCR problems, complete any of the following steps.
- The problem may be caused by the quality of your images. Make sure that your document input is properly prepared. For example, check scanner settings or fax export settings.
- The default OCR settings may not be suitable to process your document input. If candidates are found with many unrecognized characters, change the OCR settings at the zone level or at the field level. If the OCR is so bad that you cannot find candidates, you may have to change the OCR settings at the project level.