Stop an Unresponsive Runtime Server - Runtime Server - Foundation 23.1 - Foundation 23.1 - Brainware - external

Brainware Intelligent Capture Runtime Server

Runtime Server
Foundation 23.1

If the Runtime Server does not respond to the MMC any more, complete the following steps.

  1. Stop the Brainware Intelligent Capture Runtime Service Manager service.
  2. In Windows registry, complete one of the following substeps.
    1. For a 32-bit machine, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Hyland_BW\Services\[RTSInstance name].
    2. For a 64-bit machine, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Hyland_BW\Services\[RTSInstance name].
  3. In the right pane, right-click the AutoStart key and then click Modify.
  4. In the Edit String dialog box, in the Value data field, type a zero character: 0 and then click OK.