If the Runtime Server does not respond to the MMC any more, complete the following steps.
- Stop the Brainware Intelligent Capture Runtime Service Manager service.
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In Windows registry, complete one of the following substeps.
- For a 32-bit machine, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Hyland_BW\Services\[RTSInstance name].
- For a 64-bit machine, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Hyland_BW\Services\[RTSInstance name].
- In the right pane, right-click the AutoStart key and then click Modify.
- In the Edit String dialog box, in the Value data field, type a zero character: 0 and then click OK.