Messages Are Not Sent

Configuring the Distribution Service

Messages may not be sent for multiple reasons. The following are general steps to troubleshoot the issue. Steps to address specific issues are provided in the following topics.

  1. Ensure the Distribution Service Settings are configured correctly.
  2. If there are any firewalls between the servers running the Unity Scheduler and the SMTP server, open the SMTP port to allow the traffic to pass through.
  3. Verify proper credentials are used if using authentication.
  4. Verify that your antivirus software is not configured to block the SMTP port.