Issue: RPA Conductor does not work as expected after upgrading to the latest release from versions prior to 22.3.6.6 - Conductor Platform - Foundation 24.1 - Foundation 24.1 - Ready - Hyland RPA - external - Hyland-RPA/Conductor-Platform/Foundation-24.1/Hyland-RPA-Conductor-Platform/Troubleshooting/Issue-RPA-Conductor-does-not-work-as-expected-after-upgrading-to-the-latest-release-from-versions-prior-to-22.3.6.6 - 2025-04-03

Hyland RPA Conductor Platform
Platform
Hyland RPA
Product
Conductor Platform
Release
Foundation 24.1
License
The RPA Conductor service appears to be running, but is not pulling tasks, and it appears to be disconnected from the RPA Platform. This is due to an architectural change.

Solution:

  1. In Windows Services, stop the Hyland RPA Conductor service.
  2. In Windows File Explorer, navigate to C:\Windows\System32\config\systemprofile\AppData\HylandRPA.
  3. This folder contains another HylandRPA folder. Rename this one to _HylandRPA.
  4. Copy the content of the folder C:\Windows\SysWOW64\config\systemprofile\HylandRPA to C:\Windows\System32\config\systemprofile\AppData\HylandRPA.
  5. Restart the Hyland RPA Conductor service.
  6. Verify that RPA Conductor executes tasks again.