Hyland has developed features and collected best practices to increase process stability within a Citrix environment and prevent execution failures.
Global Delay
Not all application environments require the same performance. If the process is running in an underperforming Citrix environment, the robot may act faster than the environment itself. This will lead to instability and failures.
In addition to the properties Delay Before and Delay After, which slow down the execution of the robot, the user can also set the GlobalDelayBefore / GlobalDelayAfter arguments.
This allows the user to create a stable base configuration to better adapt the robot to the related environment.
Wait Image Appears
Since the performance of a Citrix environment is not always reliable and depends on many factors, using Global Delay alone is not sufficient in most cases. Therefore, Hyland RPA provides the Wait Image Appears activity, which waits for a specific image to appear as the basis for a decision.
This activity is used in combination with the Decision activity. This combination means that the process will not continue the execution until the image is displayed. So when entering a new window, the user can place these activities at the beginning of the window scope to ensure that the window is already open when executing the next steps.
Example