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In the left pane, on the Automations
tab, select Groups.
The Groups pane is displayed.
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Click
next to the group you want to add a schedule to and then
click Triggers.
The Group Details pane is displayed. -
Click Create
The Create trigger dialog box is displayed. - Select a Process from the drop-down list.
- Select a Task Type from the drop-down list.
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Select an Interval from the drop-down
list.
This defines the time interval in which the system executes the trigger.
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To specify the condition for the execution of the trigger,
select a Task creation mode from the
drop-down list.
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Always: The trigger is always executed.
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Check pending: The trigger checks whether a task with the status Pending already exists for the same process and task type. If true, the trigger does not create a new task. If false, the trigger creates a new task.
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Check pending or assigned: The trigger checks whether a task with the status Pending or Assigned already exists for the same process and task type. If true, the trigger does not create a new task. If false, the trigger creates a new task.
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Select a Status for the created task
from the drop-down list.
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Pending: Creates a task with the status Pending.
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Assigned: Creates a task with the status Assigned. In this case, the system checks the conditions specified in the Task Creation Mode property, creates a task and assigns it to each active agent of the group.
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Select whether the task is
Redoable.
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Yes: The created task is redoable.
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No: The created task is not redoable.
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- Optional. Specify the static Input data provided for the created task.
- Click Save.
To create a trigger:
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Click
next to the group you want to add a schedule to and then
click Triggers.
The Group Details pane is displayed.
-
Click Create
The Create trigger dialog box is displayed.