AFP documents are available to users who have access to them through the Document Retrieval dialog box, to view, print, or fax documents. This improves customer service response times significantly. The AFP viewer can assist in optimizing administrative tasks. For example, users can view and print the documents at their workstations. Host and workstation printouts look the same. While viewing an AFP document, a user can perform a text search. Documents can be directly e-mailed or faxed from within the system without ever having to print the document on pre-printed statement letterhead.