If your solution is configured to identify Latin characters and/or Arabic numerals (i.e., single-byte characters such as those found in English, French, German, etc.) and you wish to use Point and Shoot Indexing to identify Asian characters on an image, you must press and hold Ctrl+Shift and then click and hold the left mouse button while using the pointer to draw a box around the value to be extracted.
Likewise, if your solution is configured to identify Asian characters (i.e., double-byte characters such as those found in Chinese and Japanese) and you wish to use Point and Shoot Indexing to identify Latin characters and/or Arabic numerals, you must press and hold Ctrl+Shift and then click and hold the left mouse button while using the point to draw a box around the value to be extracted.