Handler "PageHandlerFactory-Integrated" has a bad module - Application Server - English - Foundation 22.1 - OnBase - external

Application Server
Platform
OnBase
Product
Application Server
Release
Foundation 22.1
License

When you attempt to access the Application Server's service page or the Web Client login page, one of the following errors may be displayed:

  • HTTP 500.21 - Internal Server Error Handler "PageHandlerFactory-Integrated" has a bad module "ManagedPipelineHandler" in its module list

  • HTTP 500.21 - Internal Server Error Handler "WebServiceHandlerFactory-Integrated" has a bad module "ManagedPipelineHandler" in its module list

This issue may occur under either of the following conditions:

  • The required version of Microsoft .NET Framework is not installed, or

  • The .NET Framework was installed prior to the installation of Internet Information Services (IIS).

To address this issue, perform the following steps on the Web Server and Application Server:

  1. Ensure the required version(s) of Microsoft .NET Framework are installed on the Web Server and Application Server.
  2. Open a command prompt. (Depending on the operating system, it may be necessary to run command prompt with the Run As Administrator option.)
  3. Run the following command:
    C:\Windows\Microsoft.NET\Framework\v4.0.30319\aspnet_regiis.exe –i
  4. Verify that the web page originally throwing the error now loads successfully.
    It is not necessary to reset IIS or recycle any application pools during the course of these troubleshooting steps.