When a user opens a document, the following error may be displayed in the document viewer:
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The data that you have requested is currently off line. It can be retrieved by mounting the following disk:
Disk Group#: 102
Volume#: 1
This message is displayed when the platter for a document cannot be reached. The following errors also may be logged to the Errors tab of Diagnostics Console:
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FindInIdFile error: \\UNCshare\DiskGroup\ OnBase.ID: [#FindInIdFile Factory:Get failed: "Id file is inaccessible"]
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Document file not found on disk group volume [102:[102:1] - \V1\0\107.tif
These errors could mean the following:
- The platter has been detached from OnBase, as might be the case with network storage.
- The platter is configured with an invalid UNC path.
- The Application Server account accessing the Disk Groups has insufficient permissions.
If you suspect the account accessing the Disk Groups has insufficient permissions, perform one of the following tasks. depending on whether impersonation is enabled.