When a user attempts to access the OnBase Web Client, the following error may be displayed:
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HTTP Error 500.19
The requested page cannot be accessed because the related configuration data for the page is invalid.
This error may be displayed because the Web Server is installed on a 64-bit machine with Dynamic Content Compression enabled. Because Dynamic Content Compression interferes with the XML sent between the Application Server and the Web Server, it must not be enabled on either server.
The OnBase Web Server and Application Server must not be installed on the same server as Windows Server Update Services (WSUS), which enables Dynamic Content Compression during its installation.
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See Notes on Dedicated Server Hardware for information about dedicated server requirements.
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For a list of Role Services allowed on the Web Server and Application Server, see the topic "Ensuring Proper .NET Installation" in the Web Server module reference guide.