When a user attempts to import or view an HTML document in the Unity Client, the following message may be displayed:
-
This document is currently unavailable.
The following errors may be logged to the Diagnostics Console:
-
Creating an instance of the COM component with CLSID {25336920-03F9-11CF-8FD0-00AA00686F13} from the IClassFactory failed due to the following error: 8000ffff
-
HTML Document is null
-
Object reference not set to an instance of an object
These errors can occur when the IIS impersonation account for the Application Server does not have local administrator rights, or if the URLMon.dll system file is not accessible. Ensure that the IIS impersonation account has local administrator rights, and that URLMon.dll in the Windows\System32 (32-Bit systems) or Windows\SysWOW64 (64-Bit systems) directory is accessible.