When a user opens a document, the OnBase viewer may display the following error:
An error occurred while loading Workflow.
When this occurs, the following error is logged to the Diagnostics Console:
Generic Viewer Control could not obtain required Property - SessionId
These errors occur when the Show Workflow viewer option is selected in Central Administration, but the OnBase URL provided does not exactly match the dmsVirtualRoot value in the Web Server's Web.config.
To address this issue, access OnBase Settings in Central Administration. Verify that the OnBase URL exactly matches the value provided for dmsVirtualRoot in the Web Server's Web.config. Even the cases must match.
For configuration information, see the procedure that corresponds to your version of SharePoint: