Once the BIC Service and BIC Desktop has been installed, the service must be started. To start the service:
- Right-click on My Computer and select Manage.
- Expand Services and Applications.
- Select Services.
- Select Hyland BIC Service.
-
Right-click and select Start.
Note:
Any time the SAP system is restarted, you must restart IIS or reset the cache of the OnBase Application Server, as well as restart the BIC service.
CAUTION:Using the Reset Cache option in OnBase Configuration or the Reset Server Cache option in OnBase Studio may have a negative impact on system performance. Requests to the Application Server will be forced to wait until the cache is rebuilt before they can be processed. Depending on the size of the OnBase system, as well as the current server load, the performance impact of resetting the cache may be severe. To avoid performance issues, only reset the cache of the Application Server during off-peak hours. For more information about the Reset Cache option in OnBase Configuration, see the System Administration documentation. For more information about the Reset Server Cache option in OnBase Studio, see the Studio documentation.