Can you zoom in on files imported via COLD?
Users who view documents imported via COLD in the OnBase Client cannot zoom in/out on the documents. Zooming in/out is supported only for image documents in the OnBase Client.
Documents imported via COLD are converted to images when viewed in the OnBase Web Client so users are able to zoom in/out on them.
Can you send an overlay on a COLD document via external mail?
An overlay can be displayed on a COLD document when sending it via external mail only if the overlay has been configured to display by default when the document is viewed.
For information on displaying an overlay by default when a document is viewed, see the System Administration documentation. For information on sending documents via external mail, see the Client Help or the External Mail Services documentation.
The COLD option is not available as right-click option in OnBase Client. How can I get it?
Verify the workstation is registered for COLD.
If COLD is not available, it is most likely not licensed at all in the database or another workstation is taking up the license. Simply browse through the licenses in Configuration (Utils | Product Licenses) to see if there are any workstations licensed/registered. Then in Client, select Admin | User Management | Workstation Registration from the menu bar. Select the workstation and then register that workstation for COLD.
The International (foreign) characters are not processing properly; what should I do to make it process correctly?
Change the Compressmode setting in the onbase32.ini to 3 for International Compression.
This setting can also be changed in the Process Settings For: <Process Name> dialog box by setting the Compression drop-down list to International.
There is an unidentified document showing in the COLD Verification Report; what should I do?
An unidentified document is a document that the OnBase COLD processor did not identify by the ID String during processing. This could be a form feed causing a blank document before the ID String, or it could be a document that simply is unidentified because the ID string does not exist.
I am trying to use FTP for my COLD and it will not work; how can I make it work?
Make sure that the mzftp.dll is in your OnBase directory. It must be there for this process to work.
Note that the path is limited to 61 characters.
Can you run a Microsoft Word document through the COLD Processor?
No, currently Microsoft Word documents can be brought in using DIP or importing manually.
A Rich Text document also cannot be brought in using COLD.
There is an error copying to the temp path when processing COLD; what should I do?
Rename or delete the parsing.ctx and ver_tmp file and process again.
Why can't I create two COLD processes using the same Document Type?
I am trying to create a new COLD process using a Document Type that exists in another COLD process. Why does the new process inherit the settings of the old process?
This is by design. In OnBase, a Document Type cannot be a part of two separate COLD processes.
The far right-most character of the Keyword Value on the import file is getting dropped during COLD processing.
Setup the preprocessor to use Filecleaner3.exe and COLD should identify that Keyword Value correctly.
If the last word in the document is a Keyword Value, and the last character is being dropped, ensure that there is a hard return (new line) after the Keyword Value in the file. This will prevent the last character in that Keyword Value from being dropped.
The new line does not apply to multi-byte characters. These characters should process cleanly regardless of where the line ends.
The COLD Report has string of "squares" down the first column.
Run the report through the fortranpp.exe preprocessor to remove column 1 from the file and re-process.
Can I move pages from one COLD document to another COLD document?
When COLD import files are processed into OnBase, they appear to be separate documents, but, in reality, they are not. The COLD import file remains intact on the Disk Group server and is compressed as a .ctx file. Pointers to the individual documents and the Keywords are kept in the database, so that when a user retrieves a report, OnBase only opens that particular portion of the file.
Because of this, it is not possible to separate or merge pages between individual COLD documents once they are processed into OnBase like it is with image documents.
If the pages of the individual reports in the COLD file are contiguous, they can be configured with a continuation string in the COLD process to keep those pages together.
When performing an ad-hoc import of a multi-page text report, the Next Page button is displayed when the document is viewed.
However, if the same document is imported via a COLD process, the Next Page button is not displayed.
To ensure that the Next Page button is displayed for multi-page text reports imported via COLD, you need to ensure that the COLD process format is able to correctly identify multi-page documents.
For example, a preprocessor could be written to insert form feeds into the COLD stream to ensure that additional pages are detected.