Common Issues - Client - English - Foundation 22.1 - OnBase - Premier - external - Standard - Essential - Premier - Standard - Essential

Client

Platform
OnBase
Product
Client
Release
Foundation 22.1
License
Premier
Standard
Essential

Issue

Context and Cause(s)

Solution(s)

When dragging and dropping pages from one image document to another, the quality and color of the images being moved is decreased.

When JPG images are copied or moved, they might not be saved at the same compression level as the original image file.

  • Set the JPEGQuality option in the onbase32.ini file to a higher value. To save the JPG files at the same quality/compression level as the original image, set the option to JPEGQuality=100.

Note:

This setting does not affect JPG-compressed TIFF images. These images will degrade when dragging and dropping them from one document to another.

Date fields within OnBase display using an undesired format such as using a two-digit year (mm/dd/yy).

OnBase uses the Windows Regional Date Format to display date fields.

To change how OnBase displays dates, you must change the Windows Regional Options settings for date formats. For information on changing Windows Regional Options settings, see Windows documentation.

CAUTION:

Changing Windows Regional Options settings can result in the loss of currency keywords. For more information, see the section on Windows Regional Options in the Technical Requirements Overview for New Installations and Upgrades documentation.

When I copy a long line of text from a text file and paste it into another application, not all of the text is pasted.

This occurs when the copied line of text is longer than the Characters per line setting.

To resolve this issue, you should increase the Characters per line setting. See the System Administration documentation for more information.

Functions in Microsoft Excel spreadsheets do not display correctly in the OnBase Client.

The same functions display correctly outside of the OnBase Client, as well as in the Web Client.

In order to display the functions correctly in the OnBase Client, it may be necessary to enable the Analysis Toolpak Add-In within Excel. To enable the Analysis Toolpak Add-In within Excel, follow these steps:

  1. Select Tools | Add-Ins.

  2. Select the Analysis ToolPak check box.

  3. Click OK.

When running the OnBase Client as administrator, PDF documents are not being displayed.

 

Ensure that a compatible version of Adobe Reader is used.

For more information on third-party software compatibility, see the Installation Requirements manual.

When printing an HTML form from the Document Search Results list, the form does not print as expected.

Forms are rendered using Microsoft Internet Explorer controls instead of standard OnBase controls.

When selecting to print a form from the Document Search Results list, OnBase is used to print the document.

If forms are not printing correctly from the Document Search Results list:

  1. Open the form.

  2. Right-click the form and select Print.

    The Internet Explorer Print dialog box is displayed.

  3. Configure print settings as needed.

  4. Click Print. The form should print correctly.

Scripts fail to run when using the OnBase Client.

The script may be attempting to perform actions that require administrator privileges. The script will not run until the OnBase Client is launched with the necessary administrator privileges.

To have the OnBase Client run with administrator privileges:

  1. If the OnBase Client is open, close the OnBase Client.

  2. Right-click the OnBase Client shortcut and select Properties.

  3. Select the Compatibility tab.

  4. Enable Run this program as an administrator.

  5. Click Apply.

  6. Click OK.