When importing files from a mapped network drive, an error may occur where the OnBase Client is unable to recognize or access the drive. This happens if the OnBase Client permissions do not match the current user's permissions that would allow them to access the mapped network drive (such as if the OnBase Client is being run as an administrator).
To resolve this issue, add the EnableLinkedConnections Windows system registry key.
The necessity of adding a Windows system registry key should be evaluated by IT and Security departments before adding the registry key to your environment. This is because the registry key may affect how access tokens are evaluated.
For information on adding the EnableLinkedConnections registry key, see your Windows documentation.