Suppose multiple Keyword Types have been configured for retrieving related folders. If the starting folder has values for only some of these Keyword Types, then OnBase retrieves related folders based on the Keyword Types that have values.
For example, suppose a customer folder has related folders set up based on the Account # and Customer Name Keyword Types. If the customer folder has an Account # value but not a Customer Name value, then related folders are retrieved based only on the Account # value. The related folders' Customer Name values are ignored.