Message |
Context and Cause(s) |
Solution(s) |
---|---|---|
The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail. |
This message is displayed when logging on to the Client and the required version of the Microsoft Visual C++ Redistributable Package is not installed. |
Install the required version of the Microsoft Visual C++ Redistributable Package using the vcredist_x86.exe delivered with OnBase. |
This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem. |
This message is displayed when logging on to the Client and the required version of the Microsoft Visual C++ Redistributable Package is not installed. |
Install the required version of the Microsoft Visual C++ Redistributable Package using the vcredist_x86.exe delivered with OnBase. |
OLE Viewer Information - All attempts to create an integrated viewer window for the requested document have failed. This will only occur if the file type has no registered OLE server available that supports in place activation. In addition, the file extension (*.doc) does not have an external application configured to display this file type. No viewer can be created for this file type, at this time. |
This message is displayed when attempting to open a Microsoft Word or Excel document when the OLE application used to open the document is busy or locked. This message may also be caused by compatibility issues between Office/Microsoft 365 and the OnBase Client. |
Do not run Microsoft Word or Excel and the Client module concurrently. |
Wait for a short period after closing a Word or Excel document before opening another document of the same file format. |
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Disable Windows Compatibility Mode on the Client executable. The OnBase Client does not require compatibility mode to be set.
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Enable Optimize for compatibility within Office or Microsoft 365.
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Does not exist in the database |
This message is displayed while indexing documents and an invalid Keyword Value is entered. |
Select a value that exists in the configured data set for the selected Keyword Type. |
Error - Could not open OEM identification file directoroem.dat |
This message is displayed when the directoroem.dat file is not located in the required directory, or when the file does not contain a valid value. |
Make sure the directoroem.dat file is in the correct location. For more information, see The directoroem.dat file. |