When attempting to import files from a mapped network drive, the OnBase Client may fail to recognize or access the mapped network drive. This may cause the mapped network drive to not be visible when browsing for files during the import process, or it may prevent files from being dragged and dropped from the mapped network drive.
This error occurs if the OnBase Client permissions do not match the current user's permissions that would allow them to access the mapped network drive (such as if the OnBase Client is being run as an administrator).
To resolve this issue, add the EnableLinkedConnections Windows system registry key.
The necessity of adding a Windows system registry key should be evaluated by IT and Security departments before adding the registry key to your environment. This is because the registry key may affect how access tokens are evaluated.
For information on adding the EnableLinkedConnections registry key, see the Mapped drives are not available from an elevated prompt when UAC is configured to Prompt for credentials troubleshooting article on the Microsoft Documentation site.