Because the OnBase viewer can use DocPop, the DocPop type specified on the General Settings page of SharePoint Central Administration must be configured in the OnBase Web Server's Web.config file to enable this option. This file resides in the Web Server's virtual directory (which is named AppNet in a default installation).
To configure the Web Server's Web.config file:
Depending on your solution's configuration, additional DocPop settings may need to be configured to support Active Directory authentication. For more information about DocPop settings, see the Web Server documentation.
If your solution uses the ad-hoc archive method, ensure the OnBase database is configured for Active Directory authentication. OnBase uses the Active Directory credentials of the user logged on to the machine to evaluate the user's Document Type privileges during ad-hoc archival.
For ease of use, configure the OnBase Web Server for Active Directory authentication as described in the Installation chapter of the Web Server module reference guide. This configuration will make it easier to troubleshoot authentication, if necessary.
In previous versions of OnBase, ad-hoc archival required the Web Server to be configured for OnBase 's Integration for Single Sign-On. This is no longer a requirement, but the database must be configured for Active Directory authentication to allow ad-hoc archival.