Because a delinquency is a serious matter that could result in the suspension of a physician's privileges, OnBase lets you track delinquency levels for each physician's deficiencies. OnBase can also automatically generate letters for physicians who are in danger of having unresolved deficiencies become delinquent.
By default, OnBase determines whether a deficiency is delinquent based on the number of days after a patient was discharged. When this threshold is reached, all deficiencies on the chart become delinquent.
As an alternative, you can create delinquency levels that let different deficiencies become delinquent at different times, allowing some deficiencies to be more delinquent than others. Each delinquency level can be associated with a different letter format, ensuring physicians receive the appropriate letter for their highest delinquency level.
If you do not use delinquency levels, you can still configure letter formats to generate different letters depending on the number of days before a physician becomes delinquent. For example, if you have two different letter formats, one can be used to generate letters for physicians who are 20 days from becoming delinquent, and the other can be used to generate letters for physicians who are 10 days from becoming delinquent.
See the following topics:
Deficiency completion requires a Medical Records Management Solution license.