Before you configure delinquency letters, determine whether you will be using delinquency levels. If you want to use delinquency levels, first configure them, and then activate them by selecting Use Configured Aging Rates to Calculate Delinquency Status setting in the Medical System Settings dialog box.
If you are not using delinquency levels, you can configure the number of days prior to delinquency that each letter format will be used. For example, if you configure two letter formats, one can be configured to be created 20 days before a physician becomes delinquent, and the other can be configured to be created 10 days before a physician becomes delinquent.
When the delinquency letters server runs, it generates only one letter for each applicable physician. The letter outlines all of the physician's outstanding deficiencies, and the letter format is based on the deficiency that is most delinquent or closest to becoming delinquent.
To configure delinquency letters: