Because many organizations do not have a training department, choosing someone capable of training others is critical.
- Ensure the new trainer has a thorough understanding of the end users' business processes.
- If possible, choose trainers from each department where new users will be trained. It is difficult to have one person train different types of users, especially if that person is knowledgeable in only one part of the organization's processes.
- When training trainers, ensure the trainer has mastered each concept before you move on to the next one. If trainers do not understand the tasks they're performing, they will have trouble training new users and answering their questions.