The Diagnostics Service and Diagnostics Console can be installed using the Hyland Diagnostics Components installer.
- Launch the Hyland Diagnostics Components.msi, which is typically located in the ..\install\Diagnostics Components\ directory of your source installation files. The Welcome dialog box is displayed.
Click Next. The Custom Setup dialog box is displayed.
If you are modifying, repairing, or removing a previous installation, the Program Maintenance dialog box is displayed.
Click the drop-down list beside the name of a component to display the installation options:
Will be installed on local hard drive
Installs the selected feature and does not install any dependent, optional functionality. To view optional functionality, click the + icon next to the feature to expand the sub feature list.
Entire feature will be installed on local hard drive
Installs the selected feature and any dependent functionality. To view the dependent functionality, click the + icon next to the feature to expand the sub feature list.
Entire feature will be unavailable
Select this option to remove a feature from the list of features to install.
Select This feature will be installed on local hard drive for each component you want to install.
To install all components, select Entire feature will be installed on local hard drive from the drop-down list beside the top-level component.
- To determine the amount of space available for installation of the selected components, click Disk Usage. The Disk Space Requirements dialog box is displayed, with information on the space required for the selected components and the space available on the drives accessible by the installation machine.
To change the installation location of a component, select it and click Browse. The Change destination folder dialog box is displayed.
Enter a Folder name in the field provided or select it from the Look in drop-down list. If the destination folder is not changed, components are installed to the default locations listed in the following table.
On 32-bit systems, the default location for the Diagnostics Console is C:\Program Files\Hyland\Diagnostics Console\
The default location for the Diagnostics Service is C:\Program Files\Hyland\Diagnostics\
On 64-bit systems, the default location for the Diagnostics Console is C:\Program Files (x86)\Hyland\Diagnostics Console\
The default location for the Diagnostics Service is C:\Program Files (x86)\Hyland\Diagnostics\
Click OK when finished.Note:
The Diagnostic Console and the Diagnostics Service must be located in separate directories to properly function.
- Click Next at the Custom Setup dialog box. The Ready to install... dialog box is displayed.
- Select Create Desktop shortcut(s) when applicable to create a desktop shortcut to the Diagnostics Console executable.
- Click Install.
When the installation is complete, click Finish.
Installation only enables local machine access for the Diagnostics Service. To enable remote access, see Configuring the Diagnostics Service for Remote Access.