Unable to read Hyland diagnostics registry key value - Diagnostics Service and Diagnostics Console - Foundation 24.1 - Foundation 24.1 - Ready - OnBase - external

Diagnostics Service and Diagnostics Console
Platform
OnBase
Product
Diagnostics Service and Diagnostics Console
Release
Foundation 24.1
License

When you are running the Diagnostics Console on a machine that does not have the Diagnostics Service installed, the following error may be logged in the Error Viewer:

Unable to read Hyland diagnostics registry key value.

This error is displayed if the Log Profile value is absent from the registry and you are using the Diagnostics Console to monitor an application that is not .NET-based. When the Log Profile value is absent, the Diagnostics Console can still be used to monitor errors generated by the application, but it cannot be used to monitor database calls, disk group access, and other types of messages.

To resolve this issue, create the Log Profile value in the registry.

CAUTION:

Modify the registry at your own risk. Incorrectly editing the Windows registry can cause serious problems that may require you to reinstall your operating system. Be sure to back up the registry before making any changes to it.

  1. Select Start | Run.
  2. Type regedt32 and click OK. The Registry Editor is displayed.
  3. For 32-bit systems, browse to \HKEY_LOCAL_MACHINE\SOFTWARE\Hyland
    For 64-bit systems, browse to \HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Hyland
  4. If the Hyland key does not exist, create it.
    1. Right-click on the SOFTWARE key and select New | Key.
    2. Type Hyland.
    3. Press Enter.
  5. Select Diagnostics. If this key does not exist, create it:
    1. Right-click on the Hyland key and select New | Key.
    2. Type Diagnostics.
    3. Press Enter.
  6. Create the Log Profile value.
    1. Right-click in the right pane and select New | DWORD Value.
    2. Type Log Profile.
    3. Press Enter.
  7. Double-click Log Profile. The Edit DWORD Value dialog box is displayed.
  8. Select Decimal.
  9. Enter a value corresponding to the messages you want to log. For a description of values, see the table under Editing the Registry.