TWAIN Drive
A general fault of the MSG_OPENDS response. (Internally)
There has been a sharing violation. Twain source may be in use. (Code: DS50171)
This error occurs when Disconnected Scanning attempts to use a TWAIN driver and finds it already in use by another module or application. Wait until that module or application has finished scanning and unlocks the driver, or ensure that no module or application currently has the TWAIN driver window open.
Server encountered an error while parsing/setting keyword values
This error occurs when one or more Keyword Values associated with documents in the batch contains more than the maximum number of characters configured for the Keyword Type. Each Keyword Value associated with a document in the batch will need to be manually checked to ensure it does not exceed the maximum length specified in the Keyword Type configuration settings.
Runtime Error!
Program: <Path to Disconnected Scanning Executable>
abnormal program termination
Runtime Error!
Program: <Path to Disconnected Scanning Executable>
R6025
-pure virtual function call
These errors are displayed in succession when you attempt to log on to Disconnected Scanning using the Server logon and the local Disk Group has been moved or deleted.
Ensure the directory specified in the Disk Group registry key exists. The Disk Group registry key can be found in the following location of the Windows Registry:
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32-Bit Operation Systems: HKLM|Software|Hyland Software|RemoteScan|DiskGroup
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64-Bit Operating Systems: HKLM|Software|Wow6432Node| Hyland Software|RemoteScan|DiskGroup
Modify the registry at your own risk. Incorrectly editing the Windows registry can cause serious problems that may require you to reinstall your operating system. Be sure to back up the registry before making any changes to it. For more registry information, see the following Microsoft articles: http://support.microsoft.com/kb/256986 and http://technet.microsoft.com/en-us/library/cc725612.aspx
If the directory specified by the Disk Group key does not exist, you must either:
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Create the directory as specified by the Disk Group registry key.
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Modify the Disk Group registry key to point to an existing directory.
The web server returned unrecognized configuration information, unable to continue
This error is displayed when a user without rights to any scan queues attempts to log onto the Disconnected Scanning client. If a user is assigned to User Group(s) that do not have rights to any scan queues, this error message is displayed and the user is not able to log onto the Disconnected Scanning client.
To resolve this issue:
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Add the user to a User Group that already has rights to one or more scan queues.
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Assign one or more scan queues to a User Group that the user is assigned to.
Failed to create new document request
One or more errors occurred while uploading batch, leaving batch open and routing to Incomplete Upload
This error is displayed when the Application Server's pool identity or impersonated identity account does not have the appropriate permissions to access the OnBase Disk Group that documents are being uploaded to from the Disconnected Scanning client.
The Application Server's pool or impersonated identity require the following permissions for the Disk Group:
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Change share permission
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Modify NTFS permission
Failed to set the bar code type
This error is displayed when Disconnected Scanning attempts to recognize an enhanced bar code type (e.g., DataMatrix, QR, etc.) using Kofax hardware or software that has not been properly configured for enhanced bar codes.
To resolve this issue:
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Ensure that your Kofax hardware or software is properly licensed for the enhanced bar codes.
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In your Kofax INI file, set the BarAlgorithm setting to 2.
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Use a scan source other than disk, as the scan from disk option does not support enhanced bar codes.
See the Bar Code Process documentation for more information.
Unable to Locate Component
This application has failed to start because PIXN20.DLL was not found. Re-installing the application may fix the problem.
This error occurs when scanning with ISIS on a machine on which the Hyland Bar Code Recognition Foundation 22.1 software has been installed over the Hyland Bar Code Recognition 9.2 software. To resolve the issue, uninstall the older version of the Hyland Bar Code Recognition software, ensure that you have installed the latest version, and restart your machine.