The following is an explanation of the Distribution Entry queue process.
Document enters the Document Distribution Workflow life cycle into the Distribution Entry queue. The documents will stay in this queue until the timer is executed, which is set to run every 1 minute. Once the timer is executed, the following will be evaluated:
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If the keyword value Distribution Source does not exist on the document, it will be sent to the Undefined Distribution Source queue. If it does exist, the next task will be executed.
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If the keyword value for Distribution Recipient Number does not exist on the document, it will be sent to the Must Resolve Manually queue. If it does exist, the next task will be executed.
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If the keyword value for Document Handle does not exist on the document, it will be sent to the Must Resolve Manually queue. If it does exist, the next task will be executed.
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If the keyword value Distribution Source equals Email, the documents will be sent to the E Mail Customer Service queue. If it does not exist, then next task will be executed.
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If the keyword value Distribution Source equals Fax, the documents will be sent to the Fax Customer Service queue. If it does not exist, then next task will be executed.
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If the keyword value Distribution Source equals CD, the documents will be sent to the CD Customer Service queue. If it does not exist, then next task will be executed.
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If the keyword value Distribution Source equals Web, the document will be checked to verify that it has the Document Type equal to Distribution Record. If this is true, the document will be sent to the Notification Customer Service queue. If this is not true, the document will be sent to the Notification Not Yet Viewed queue. If the keyword value Distribution Source does not equal Web, the document will be sent to the Undefined Distribution Source queue.