If the keyword value for Distribution Source is equal to CD, then the next question "Did you mail this CD to the customer" will be asked. If the answer is yes, the next question "Do you need to bill this customer for the CD?" will be asked. If yes, the next question "Did you bill the customer for the CD?" will be asked. If yes, the document will be sent to the Distribution Resolved queue.
If the answer to the question "Did you mail this CD to the Customer?" is no, the next question "Did you resolve this item some way other than mailing the CD?" will be asked. If yes, the document will be sent to the Distribution Resolved queue. If no, the document will remain in the Must Resolve Manually queue until resolved.
If the answer to the question "Do you need to bill this customer for the CD?" is no, the document will be sent to the Distribution Resolved queue.
If the keyword value for Distribution Source is not equal to CD, the question will be asked "Did you resolve this item by supplying the distribution to the customer?" If no, the document will remain in the Must Resolve Manually queue. If yes, the question "Is this item a Not Viewed Web Request?" If no, the document will be sent to the Distribution Resolved queue. If yes, the question "Do you need to bill this customer when they don't view their distribution over the web?" If no, the document will be sent to the Distribution Resolved queue. If yes, the question "Did you bill the customer for the notification?" If no, the document remains in the Must Manually Resolve queue. If yes, the document is sent to the Distribution Resolved queue.