The user is asked "Is this resolved item a CD?" If yes, "Did you mail this CD to the customer?" If no, "Did you resolve this item some way other than mailing the CD?" If yes, the document will be sent to the Distribution Resolved queue. If no, the document will remain in the Notification Manager queue.
If the answer to "Did you mail this CD to the Customer?" is yes, the next question "Do you need to bill this customer for the CD?" If no, the document will be sent to the Distribution Resolved queue. If yes, "Did you bill the customer for the CD?" If yes, the document is sent to the Distribution Resolved queue. If no, the document remains in the Notification Manager queue.
If the keyword value for Distribution Source is not equal to CD, the question will be asked "Did you resolve this item by supplying the distribution to the customer?" If no, the document will remain in the Notification Manager queue. If yes, the question "Is this item a Not Viewed Web Request?" If no, document will be sent to the Distribution Resolved queue. If yes, the question "Do you need to bill this customer when they don't view their distribution over the web?" If no, the document will be sent to the Distribution Resolved queue. If yes, the question "Did you bill the customer for the notification?" If no, the document remains in the Notification Manager queue. If yes, the document is sent to the Distribution Resolved queue.