Distribution Processes can use either of two methods for distributing documents, depending on whether a Class of Service is defined for the process or not.
For Document Distribution processes that do not use the Class of Service feature, the method of distribution is determined by the settings defined at the Customer Information dialog box. If the keywords defined at the Customer Information dialog box match Customer ID keywords configured for a Distribution Process, the rendered documents are delivered to that customer. The delivery method, therefore, can be configured on a customer-by-customer basis.
For Document Distribution processes that use Class of Service control, the distribution method is defined for a group of recipients, or “class.” Class of Service processes allow for configuration of the distribution method at the document type level for each recipient in the class.
Since a Class of Service is configured with a single distribution scheme, the Distribution Options portion of the Customer Information dialog box for any recipient associated with a Class of Service distribution is insensitive, and cannot be modified. These options are defined at the class level, and then recipients are assigned to the desired class.