E-forms used in conjunction with the Workflow module are used to manage email distributions (Notification and Distribution) or Fax distributions not successfully delivered within the retry/resend intervals and durations specified within the Distribution Server configuration. Failed deliveries enter the Document Distribution Workflow and are found in the appropriate Workflow Server queues, i.e. Email Customer Service, Fax Customer Service, etc.
E-forms are used to facilitate the handling of published CDs and DVDs. This process ensures that a published CD/DVD is taken from the Rimage equipment and mailed to the recipient. All recipients configured with the distribution option of published CDs have the Produced CD Report electronic form submitted to the CD Customer Service queue in the Document Distribution life cycle. This electronic form is used by the Customer Service agent and manager throughout the process of sending the CD to the recipient.
As issues are resolved, the e-forms display the delivery information used for the recipients. The new or modified recipient information is updated in the Customer Information dialog box. The rendered Image Statement can also be viewed from the electronic form. Upon resolving the delivery issue, the Ad-hoc task bar option ( Resolved this Item) allows the agent and/or manager to re-distribute the statement from within Workflow (the statement does not need to be re-rendered).
Failed jobs are submitted to the Document Distribution Workflow for issue handling and management with an associated Distribution Record E-Form.
This form contains details of the failure, as well as the contents of the bounced email associated with the failure.
A Distribution Record E-Form is created whenever an email bounces back in association with a failed job.
The Document Not Yet Viewed Record e-form is sent as a reminder to a recipient to view or download a statement delivered. Used for email notification delivery customers.
A Produced CD Record e-form is used for managing the process of delivering a published CD or DVD to a recipient.
