The first thing you must do is verify that you are properly registered for DIP at the Client Workstation. DIP must be registered at each workstation that uses DIP.
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From the OnBase Client, select Admin | User Management | Workstation Registration. The Products Registered for Workstation dialog box is displayed.
The workstations that have logged on to OnBase are displayed on the left side of the screen in the Workstations section. An asterisk (*) is displayed on the current workstation. All the products registered to the selected workstation are displayed on the right side of the screen in the Products Registered section.
- From the drop-down list under the Products Registered section, select Document Import Processor.
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Click Register. If you are properly licensed for DIP and DIP is not available from the drop-down list, it may be registered to another workstation.
Select each workstation that is marked with a +, which indicates that the workstation is registered for DIP or another product, until DIP is found. If DIP is registered on one workstation, but it needs to be registered on another, you will need to first revoke one workstation's registration of DIP before registering it on a different one. To revoke registration from a workstation:
- Select DIP on the right side.
- Click Revoke.
- Select the current workstation and register it for DIP.
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Continue to Verifying Registration.
Note:
A processing workstation should typically be registered as a Named Client rather than a Concurrent Client. This ensures that the processing workstation always has access to the processor. A workstation registered as a Concurrent Client cannot access the processor if another user is currently accessing it.