Enabling Trace Logging - Document Transfer - Foundation 23.1 - Foundation 23.1 - Ready - OnBase - Premier - Standard - external - Standard - Premier

Document Transfer

Document Transfer
Foundation 23.1

To aid troubleshooting you can enable trace logging for the Hyland Document Transfer Service Broker. With trace logging enabled, service broker errors and events are written to the Trace tab of the OnBase Diagnostics Console.


See the Diagnostics Service and Diagnostics Console module reference guide for complete information on using the Diagnostics Console.


If an error occurs while the service broker is starting, that information is written to the Windows Event Viewer, which is part of the Windows Computer Management dialog.

To enable trace logging:

  1. Open the Hyland.Applications.DocumentTransfer.Broker.exe.config file in a plain-text editor, such as Notepad. This file is located in the same directory as the Hyland Document Transfer Service Broker (e.g., C:\Program Files\Hyland\Services\Document Transfer).

    Do not use a binary editor, such as Microsoft Word, to edit the config file.

  2. Locate <add name="hylandTracing" element under the <system.diagnostics> options.
  3. Change the value value to 4 to enable verbose logging.
  4. Locate <Log name="error-profile" element under the <Hyland.Diagnostics> options.
  5. Change the enableMailSlot value to true.
  6. Locate <Log name="trace-profile" element under the <Hyland.Diagnostics> options.
  7. Change the enableMailSlot value to true.
  8. Save and close the file.