Batches are locked when they enter the In Progress queue. When a batch is locked, only the user who routed the batch into in the In Progress queue can access or process the batch. In some cases, batch locks may persist even after a batch is removed from the In Progress queue (for example, if an unexpected shut-down occurs during processing). Batch locks should be checked regularly to ensure that batches are being processed correctly.
Batch locks can be manually removed in the OnBase Client by selecting Admin | Utilities | Batch Lock Administration.