Resetting or Retrieving Your Password - Electronic Plan Review - Foundation 23.1 - Foundation 23.1 - Ready - OnBase - Premier - external - Standard - Essential - Premier - Standard - Essential - OnBase/Electronic-Plan-Review/Foundation-23.1/Electronic-Plan-Review/Usage-Submitter/Getting-Started/Resetting-or-Retrieving-Your-User-Name-and-Password/Resetting-or-Retrieving-Your-Password - 2025-04-01

Electronic Plan Review
Platform
OnBase
Product
Electronic Plan Review
Release
Foundation 23.1
License
Premier
Standard
Essential

You can reset or retrieve your password for your Plan Review account.

To retrieve or reset your password:

  1. Navigate to the address of your Plan Review website.
  2. Select the Sign In hyperlink.
  3. Select the Forgot Name/Password hyperlink. The Account Recovery window is displayed.
  4. Type your user name in the User name field.
  5. Click Reset Password. An email message that contains a hyperlink to reset your password is sent to your email account. After you reset your password, log on to Plan Review with your user name and new password.
    Note:

    Depending on your system's configuration, the hyperlink that resets your password may expire after a specified time. If your hyperlink has expired, you need to click the Reset Password button again to receive a new hyperlink.