Troubleshooting - Enterprise Integration Server - English - Foundation 22.1 - OnBase - Premier - external - Standard - Premier - Standard - OnBase/Enterprise-Integration-Server/English/Foundation-22.1/Enterprise-Integration-Server/Enterprise-Integration-Server-Installation/Troubleshooting - 2022-08-18

Enterprise Integration Server

Platform
OnBase
Product
Enterprise Integration Server
Release
Foundation 22.1
License
Premier
Standard

Enterprise Integration Server messages and errors are reported to the Diagnostics Console. See the Diagnostics Service documentation for more information on using the Diagnostics Console.

For more troubleshooting information, see BizTalk Server Troubleshooting.

The following are possible messages that can be displayed in the Diagnostics Console:

Message

Description

[Document ID] is not an instance of UnityForm [Unity Form ID]

This message is displayed when the UnityForm | Update outbound operation is configured to update a Unity Form of a Document Type that is not of the type configured, including Unity Forms of the same Document Type but different Form Type.

403 Forbidden

This message is displayed when the EnableSSL URI property is set to false, and the OnBase Application Server requires an HTTPS connection.

Cannot find assembly for the AutoFill keyset [AutoFill Keyword Set #]

This message is displayed when the AutoFill | Get inbound operation is incorrectly configured.

Cannot find Document with ID [ID]

This message is displayed when the UnityForm | Delete outbound operation attempts to delete a Unity Form that does not exist, or the Document Handle is invalid.

Cannot find EntityType with Id [value]. Check if the Datasource is licensed for the schemaname '[name of schema]' and the EntityTypeId is valid.

This message is displayed when an Entity outbound operation is executed and the database is not licensed for the appropriate module.

Cannot find Entity Item with ID[entityID]

This message is displayed when the Entity | Create outbound operation is configured with an Entity ID that does not exist.

Cannot find field with ID[entityID]

This message is displayed when the Entity | Delete outbound operation is configured with an Entity ID that does not exist.

Circular Reference detected, please check entity configuration for EntityType: '[EntityID]' to continue with the operation

This message is displayed when the Entity outbound operation is configured with a circular reference.

For example, Parent1 has Child1 and Child2. Child3 is a child of Child1 and Child2, and Child3's ID is less than Child1 and Child2.

Document cannot be deleted, it is checked out to user [UserID]

This message is displayed when the UnityForm | Delete outbound operation attempts to delete a Unity Form that a user currently has open, or is persistently checked out.

Document [document handle] is not an instance of UnityForm [Unity Form ID]

This message is displayed when the UnityForm | Read or UnityForm | Delete outbound operation is configured to send an instance that is established for a different Unity Form ID.

Error code: (-7). Image was not recognized as a format the library can decompress.

This message is displayed when the Document | Archive outbound operation attempts to archive an image document, but the actual document's format is text.

No connection could be made because the target machine actively refused it [machine IP]:443

This message is displayed when the EnableSSL URI property is set to true, and an HTTPS connection is not enabled on the OnBase Application Server.

Overlaps exist in the AutoFill Keyword Set

This message is displayed when the AllowAutoFillExpansion binding property is set to true, multiple AutoFill Keyword Sets are applied at the Keyword Type level, and these AutoFill Keyword Sets contain overlapping values.

Reconfigure the self referencing dependent relation at EntityType '[EntityID]' to continue operation.

This message is displayed when the Entity outbound operation is configured with a self-referencing dependent relationship.

The Field has a mask configured as [mask format]. Please note that the data passed must be of correct data type and contain no static masking characters.

This message is displayed when the UnityForm | Create or UnityForm | Update outbound operation is executed with values that do not follow the configured keyword masking.

The Form cannot be submitted. Field [field name] is required.

This message is displayed when the UnityForm | Create outbound operation cannot create the Unity Form because a Unity Form field does not have a default value, is configured as required, and a value was not sent.

The Form cannot be submitted. Field [field ID] is required.

This message is displayed when the UnityForm | Create outbound operation cannot create the Unity Form for one of the following reasons:

  • A mapped Unity Form field is configured as required, and a value was not sent.

  • An unmapped Unity Form field is configured as required, does not have a default value, and a value was not sent.

  • A mapped Unity Form repeater field is configured as required, does not have a default value, and a value was not sent.

The keyword types are not in a single group for AutoFill Keyword Set

This message is displayed when the AllowAutoFillExpansion binding property is set to true, an AutoFill Keyword Set is applied at the Document Type or Keyword Type level, and all of the Keyword Types in the AutoFill Keyword Set are not part of a single group.

The query ran with some warnings. The document type query restrictions for this query have not been met. Please include date.

This message is displayed when a Custom Query is executed that, if run through an OnBase client, would prompt the user to select a Document Type. The Custom Query is still executed.

The query ran with some warnings. Wildcards in [value] for Keyword Type Alphanumeric are not permitted.

This message is displayed if either the Prevent leading wildcards and in keyword database queries or Prevent trailing wildcards and in keyword database queries settings are selected and a Custom Query is executed that includes a wildcard. The Custom Query is still executed.

The underlying connection was closed: Could not establish a trust relationship for the SSL/TLS secure channel

This message is displayed when the EnableSSL URI property is set to true, and the OnBase Application Server name does not exactly match the Fully Qualified Domain Name on the certificate.