Delinquency Notification - Enterprise Web Access for Document Knowledge Transfer & Compliance - English - Foundation 22.1 - OnBase - Premier - external - Standard - Premier - Standard

Enterprise Web Access for Document Knowledge Transfer & Compliance

Platform
OnBase
Product
Enterprise Web Access for Document Knowledge Transfer & Compliance
Release
Foundation 22.1
License
Premier
Standard

A document becomes delinquent if it is not acknowledged by a user before the assigned Deadline Date. You can configure Delinquency Notifications to automatically send emails to a compliance administrator when users have or will soon have delinquent documents in their Reading Group.

Note:

DKT uses the External Email address first which is entered for a user in the Configuration module. If a user has no External Email address entered in the Configuration module, then DKT uses Internal Email to send notifications. For more information on Internal and External Mail, see the OnBase Client documentation.

You can configure OnBase to send Delinquency Notifications for multiple events. Events determine the conditions under which Delinquency Notifications are sent and the actions that compose the Delinquency Notification process.

Conditions are the number of days before or after a document becomes delinquent. When the conditions are met, a Delinquency Notification is emailed to one or all compliance administrator(s). Additional actions include sending a Delinquency Notification to the user whose document is or will be delinquent.

For information about how DKT sends email notifications, see DKT Email Notification.

If you configure a Deadline Date for a Reading Group but do not configure Delinquency Notifications, the Reading Group's compliance administrators must access the Reading Group - User Administration dialog box to determine which users have delinquent documents. Document administrators can manually email Delinquency Notifications to users with delinquent documents from the Reading Group - Document Administration dialog box.