Messages Are Not Sent - Enterprise Web Access for Document Knowledge Transfer & Compliance - English - Foundation 22.1 - OnBase - Premier - external - Standard - Premier - Standard

Enterprise Web Access for Document Knowledge Transfer & Compliance

Platform
OnBase
Product
Enterprise Web Access for Document Knowledge Transfer & Compliance
Release
Foundation 22.1
License
Premier
Standard

Messages may not be sent for multiple reasons. The following are general steps to troubleshoot the issue. Steps to address specific issues are provided in the following topics.

  1. Ensure the Distribution Service Settings are configured correctly.
  2. If there are any firewalls between the servers running the Unity Scheduler and the SMTP server, open the SMTP port to allow the traffic to pass through.
  3. Verify proper credentials are used if using authentication.
  4. Verify that your antivirus software is not configured to block the SMTP port.