A primary purpose of the DKT module is to ensure that every document in each Reading Group is read by intended parties.
A document added to a Reading Group will either end up in:
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The Reading Group member queue, or
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The Approval Group member(s) approval queue if the Reading Group is set to require approval.
The Administrators should help ensure the end goal by tracking the movement of documents in the Reading Group from the time documents are added to the time they are read by the member readers. The Document Administrator should watch to see if a document is getting stuck in the Approval or Viewing process. Unanticipated deletion of system users or documents outside of DKT may cause unintended slippages in the approval or distribution process. The Document Administrator and/or Approval Administrator should find ways to resolve the situation.
Documents will slip through the Approval Process and end up in the reader queues for these cases:
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If no Approval Groups are selected for Auto-assigned document types of Reading Groups that are configured to Allow or Require Approval.
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If documents are set to be approved by Approval Groups that have no Approving members in it.
Reading Group Administrators, namely, the Document, Approval and Member Administrators, should try to troubleshoot problems that may arise in the following scenarios: