Troubleshooting - Event Relay Server - English - Foundation 22.1 - OnBase - external

Event Relay Server

Platform
OnBase
Product
Event Relay Server
Release
Foundation 22.1
License

Event Relay Server Service errors are written to the Errors tab of the Diagnostics Console. If trace logging is enabled, trace errors are written to the Trace Viewer tab of the Diagnostics Console.

Tip:

See the Diagnostics Service and Diagnostics Console module reference guide for details on using the Diagnostics Console.

To enable logging:

  1. Locate the Hyland.Core.Notification.NTService.exe.config file for the Event Relay Server installation on the workstation running the service.
  2. Open the file in a plain-text editor, such as Notepad.
    Note:

    Do not use a binary editor, such as Microsoft Word, to edit the .config file.

  3. Locate the <Hyland.Diagnostics> node.
  4. Set the enableFile attribute of the following <Log> nodes to true to enable the logging of those errors and messages.
    • <Log name="error-profile": Logs general error messages to the Error tab of the Diagnostics Console.

    • <Log name="db-profile": Logs database messages to the Database tab of the Diagnostics Console.

    • <Log name="trace-profile": Logs trace messages to the Trace Viewer tab of the Diagnostics Console.

    For example, to enable trace logging the trace-profile <Log> node would look like this:
    <Log name="trace-profile" path="LOG_DIR" enableMailSlot="true" enableFile="true" />
  5. Save and close the .config file.
  6. Restart the Event Relay Server Service to apply the changes.