Contacting Support - Exception Reports - English - Foundation 22.1 - OnBase - external

Exception Reports

Exception Reports
Foundation 22.1

Provide the following information to your technical support representative:

  1. What is the OnBase Version and Build?
  2. What type of database are you using?
  3. What type of operating system are you using?
  4. Are you getting an error? If so, what is it?
  5. Take a screen shot of the error message(s).
  6. What are the steps to replicate error/message?
  7. Is the issue occurring on other workstations?
  8. Is the issue occurring on other printers?
  9. If there is an error that closes OnBase after clicking Ignore ?
  10. Is there an .RPT file?