One or More of the Selected Documents Could Not Be Sent - External Mail Services - English - Foundation 22.1 - OnBase - Essential - Premier - Standard - external - Standard - Essential - Premier

External Mail Services

Platform
OnBase
Product
External Mail Services
Release
Foundation 22.1
License
Standard
Essential
Premier

When attempting to send an external email in the Unity Client using Microsoft Outlook, the following message is displayed: One or more of the selected documents could not be sent. Clicking Show Details displays the following: The attachment size exceeds the allowable limit [ OnBase document's Auto-Name string].

Resolution: This issue occurs because the size of the OnBase documents attached to the external email message exceed the mail system's attachment size limitation. When sending an email with multiple documents attached, ensure the cumulative size of the documents is less than the mail system's attachment size limitation. If the mail system's attachment size limitation is exceeded, documents with a cumulative size less than the limitation will be attached to the email message and documents whose sizes cause the email message to exceed the limitation will not be attached.