Page Could Not Be Displayed - External Mail Services - English - Foundation 22.1 - OnBase - Premier - external - Standard - Essential - Premier - Standard - Essential - OnBase/External-Mail-Services/English/Foundation-22.1/External-Mail-Services/Installation/Troubleshooting/Page-Could-Not-Be-Displayed - 2025-04-01

External Mail Services

Platform
OnBase
Product
External Mail Services
Release
Foundation 22.1
License
Premier
Standard
Essential

When you attempt to send documents as external email attachments, a This page cannot be displayed error is returned rather than the email draft being opened. This behavior is often sporadic, and affects systems using Internet Explorer as the default web browser.

Resolution: Add the secure URI being passed to the web browser to Internet Explorer's list of Trusted Sites.