Open or Save an EML Document - External Mail Services - Foundation 23.1 - Foundation 23.1 - Ready - OnBase - Premier - external - Standard - Essential - Premier - Standard - Essential - OnBase/External-Mail-Services/Foundation-23.1/External-Mail-Services/Installation/Troubleshooting/Open-or-Save-an-EML-Document - 2025-04-01

External Mail Services
Platform
OnBase
Product
External Mail Services
Release
Foundation 23.1
License
Premier
Standard
Essential
ft:locale
en-US

When opening an EML document, no prompt to open or save an EML document is presented.

Resolution: Ensure a mail client is correctly installed. Without the mail client, the EML file type is not recognized.